首先，客户知识管理模型的构建。
First of all, construction of customer knowledge management model.
本文的研究对象是经济型酒店的客户知识管理。
The object of this paper is customer knowledge management of economy hotel.
提出了经济型酒店提高客户知识管理能力的几点对策。
It proposes several strategies to improve economy hotel's capabilities of customer knowledge management.
也使得对经济型酒店客户知识管理的分析更加全面和客观。
Also, it makes analysis more comprehensive and objective to hotel's customer knowledge management.
研究成果将有助于企业开展实施客户知识管理，并为此提供一定的理论指导。
Research results will help enterprises to carry out the implementation of customer knowledge management, and to provide a theoretical guide.
通过企业客户知识管理现状调查和审计工作，对企业客户知识战略差距进行了分析。
The corporate knowledge strategic gap in customer knowledge is analyzed based on survey and audit of the current state of corporate CKM.
最后针对目前我国企业客户知识管理实践中的问题，提出建议，并指出今后研究的方向。
The last part of the thesis provides Suggestions aiming at problems in CKM practices of China enterprises and points out the direction for later study.
基本活动是客户知识管理活动的流程，辅助活动包括领导、组织环境、人力资本和信息技术。
Basic activities are the flows of CKM and assistant activities include lead, organize environment, manpower capital and information technology.
探讨了供应链管理和客户知识管理之间的关系，分析了供应链中客户知识管理的内容与策略。
Discussed the relationship between SCM and CKM, and analyzed the content and tactics of CKM in SCM.
因此，探寻客户知识管理的模型及其对企业绩效提升的影响便成为了学术界所热衷的研究课题。
Therefore, the search on the construction of the model of customer knowledge management and its relationship with organizational performance become the popular research focus.
在明确了客户知识管理的含义和重要性之后，对客户知识的转移层次做出了定性的研究和分析。
This paper shows the definitions and importance of Client knowledge Management, then makes a qualitative analysis about the knowledge transfer level.
本论文主要对神州数码公司的客户知识管理进行研究，讨论适合神州数码公司的客户知识管理策略。
This thesis focuses on Customer Knowledge Management research in Digital's China company, discusses and draws the suitable strategy of the company's in CKM project.
该客户知识管理模型由五种客户知识活动组成，并且包含了四种驱动因素和客户知识库这一信息技术的支持。
The customer knowledge management model is composes of five customer knowledge activities, and includes four contextual factors and customer knowledge repository.
在上一章经济型酒店特点分析的基础上了，分析了经济型酒店在实施客户知识管理时所具有优势和存在的障碍。
Basing on the analysis of last chapter about economy hotel's features, it analyzes advantages and obstacles about economy hotel to implement customer knowledge management.
本文创造性的构建了客户知识管理(CKM)模型，该模型主要包括两个组成部分：客户知识管理的主要活动和辅助活动。
The creative model of customer knowledge management (CKM) in this text mainly includes two components: main activities and auxiliary activities of customer knowledge management.
主要介绍了本文的研究背景、研究意义、以及客户知识管理理论的国内外研究现状，并对主要概念和相关的理论作了界定。
It introduces the research background, significance, home and abroad research status of customer knowledge management, and defines the key concepts and related theories.
本论文首先，通过研究国内外客户知识管理的最佳实践，得出这类企业的共性和一般性的策略，作为下文针对性研究的参考。
At first, this thesis, by studying at best practices of home and abroad's CKM, comes to the common and general strategy, it could be looked as the basis of following specific research.
规划的内容主要包括了确定客户知识管理的战略、实施的步骤及里程碑以及实施过程中的关键问题，包括切入点、团队、文化和激励等。
The project mainly covers the determination of CKM strategy, implementing procedures and milestones, as well as the major factors in these procedures such as cut-in point, team, culture and stimuli.
为了保证研究更加准确、更加深入、更加全面、更具有创新性，全文围绕客户知识管理这个核心概念，开展了如下的三个方面的研究工作。
In order to make the research more precise, comprehensive and innovative, following the core concept of customer knowledge management, three parts of research work are conducted.
你的社会媒体管理者不仅要拥有社会媒体的知识，他还要懂得如何专业地与客户沟通、如何有效地进行销售。
Your social media czar needs to not only have a working knowledge of social media outlets, but also know how to interact professionally and sell effectively.
服务水平管理人员的知识需要涵盖解决方案中使用的全部技术，包括支持公共客户数据服务的现有系统。
The knowledge of the Service Level Manager needs to cover all the technologies used across the solution, including the existing systems supporting the Common Customer Data Service.
要通过BPA认证，学员们要求参加客户服务，基本健康保险知识及陪护管理的课程训练。
To complete the BPA designation, students are required to take courses in customer service, the fundamentals of health insurance, and care management.
本文试图运用管理学知识，从几个方面论述中国网络通信公司的客户关系管理策略。
This article is it USES management knowledge to attempt, expound the fact from several respect China network customer relation, communication of Company manage the tactics.
数据挖掘技术可以有效地从大量的客户数据中发现有用的信息和知识，进而可以有效提升客户关系管理的质量，达到提高银行竞争力的目的。
DM can find useful information and knowledge effectively from much customer 's data, and then promote effectively quality of CRM, it reaches the aim which can raise the bank competition.
从供应链的角度有效地管理客户知识对提高企业成本有效性和供应链效率至关重要。
From supply chain's perspective, it is crucial to manage customer knowledge efficiently in order to improve the cost and supply chain efficiencies.
有良好的礼仪知识及前台接待、行政办公、助理、人员管理、客户服务…的工作经验，能够灵活处理工作，有较强的工作能力及团队意识。
Good manners and knowledge, the administrative office receptionist, assistant, personnel management, customer service... work experience, I can handle the job, strong ability to work and teamwork.
有良好的礼仪知识及前台接待、行政办公、助理、人员管理、客户服务…的工作经验，能够灵活处理工作，有较强的工作能力及团队意识。
Good manners and knowledge, the administrative office receptionist, assistant, personnel management, customer service... work experience, I can handle the job, strong ability to work and teamwork.
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