To delight customers, a radically different kind of management needs to be in place, with a different role for the managers, a different way of coordinating work, a different set of values and a different way of communicating.

FORBES: David Brooks: Competitiveness Vs Creativity: GE vs Apple

It will require a different goal (adding value for customers), a different role for managers (enabling self-organizing teams), a different way of coordinating work (dynamic linking), different values (continuous improvement and radical transparency) and different communications (horizontal conversations).

FORBES: The Boeing Debacle: Seven Lessons Every CEO Must Learn

It will require a different goal (delighting the customer), a different role for managers (enabling self-organizing teams), a different way of coordinating work (Agile and dynamic linking), different values (continuous improvement and radical transparency) and different communications (horizontal conversations).

FORBES: Decoding Jeff Immelt and GE's New Act: U.S. Manufacturer

Heidi Miller Heidi Miller is making good on her pledge to find a way of better coordinating the sprawling securities services operations of JPMorgan Chase .

FORBES: JPMorgan's Miller Begins Drive To Consolidate Securities Ops

Heidi Miller is making good on her pledge to find a way of better coordinating the sprawling securities services operations of JPMorgan Chase (nyse: JPM - news - people ).

FORBES: JPMorgan's Miller Begins Drive To Consolidate Securities Ops