Support a customer-centric inbound program coupled with an outbound follow-up and nurture strategy to foster engagement and retain customers.
Above all we wanted a customer-centric restaurant: comfortable, fun, interesting, not too expensive, with delicious food and attentive service.
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Of course every company in existence will espouse a customer-centric orientation.
Focus on a customer-centric approach, and make sure you know who and where your customers are, how you can customize your product or service to suit them best, and how can you establish a continuous, multi-level conversation that benefits both your customers and your organization.
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CloudBeat is a 2-day event starting Wednesday and focused on the Enterprise Cloud market with a series of customer-centric case studies, big-name fireside chats, and deep-dive breakout sessions, providing big-picture perspective as well as concrete, actionable data.
The cry for a more "customer-centric" company was reiterated numerous times in the RetailWire discussion ... along with the need for out-of-box thinking.
By trying to make hay from the current tablet frenzy, Amazon has strayed from its customer-centric roots towards a more conventional product-centric mindset.
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But there is a way to quickly develop customer-centric messaging if you find yourself in this pinch.
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But what is almost impossible to reproduce is a corporate culture that is truly customer-centric.
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If there is no agreement on the basic issue of whether the organization is firm-centric or customer-centric, making progress on individual components of the paradigm change will result in a management that is analogous to Egyptian democracy under Mubarak.
The authors have shown how Enterasys has been able to create a customer-driven culture by redefining what its values are, which is no small feat in an engineering-centric company.
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