"It's a great company and a good brand, but we've never been the type to want to talk about it, " says Richard, 53, in a rare face-to-face interview.

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He had a face-to-face-interview.

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The Paralympic gold medallist tabled an amendment to require doctors' reports to be obtained and taken into account by the assessor, arguing that this would reduce the need for appeals and allow some disabled people to receive the new benefit without having to go through a face-to-face interview.

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So they have been very, very, very firm about we're going to see every single one of them, face-to-face interview, and that takes a while.

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But while some might see the interview as a mere formality, for others this face-to-face encounter proves to be a major stumbling block in what is already a competitive application process.

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With the government's position hardening, Mr. Swartz realized that he would have to face a costly, painful and public trial, his girlfriend, Taren Stinebrickner-Kauffman, said in an interview Sunday.

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In a January interview on ABC News, she said "daggers" to recount her tense, face-to-face encounter with Loughner at his sentencing.

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