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He is justifying his behaviour first to Customer Dave and then to Mike Krahulik on that one day, in a series of emails between the morning (threatening to block Dave from cancelling and reordering the controllers) and late evening (threatening Penny Arcade with a smear campaign).
FORBES: Conclusion
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He recently spoke with the Penny Arcade Report and gave a rather interesting insight into his thought process behind scripting the story.
FORBES: Why Far Cry 3 is Misunderstood
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And a Twitter post by Ben Kuchera, senior editor for the Penny Arcade Report, may sum up the overall feelings of many about the Wii U -- at least for now.
CNN: Nintendo Wii U: Your reactions
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Penny Arcade Report senior editor Ben Kuchera recently wrote suggesting gamers buy a Wii U as a message to Sony and Microsoft about how important the issue is to them.
CNN: Fans air concerns about new PlayStation, Xbox
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An increasingly bad-tempered altercation with one such customer was shared with a number of games media luminaries, most significantly Mike Krahulik of the enormously popular gaming webcomic and blog Penny Arcade.
FORBES: The Other Avenger: Ocean Marketing Files Suit Against N-Control