Have aslipofpaper or pop-up window that details your privacy policy: Promise uncategorically to share customer information with no one outside your company.
He doesn't bring good news: The problem is in the firmware of the display controller, but he adds that he's already talked to IBM, has arranged to have an address box sent to me so I can send the laptop in to Big Blue, and hands me aslipofpaper with my IBM work order number on it.