Okay, Google is not relentless about customer service, but they do rock on user experience.
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For companies down to get competitive about customer service, gamification may just be the way.
Hong Kong (CNN) -- State-run media in China has lambasted Apple Inc. for "unparalleled arrogance" over alleged complaints about customer service in China.
The next generation of great companies will be led by CEOs who are serious about great customer service.
Zappos, Amazon, Google and other newer players got where they are by being nimble, creative, and relentless about good customer service.
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It's also given consumers, including famous people such as director Kevin Smith, a way to complain about poor customer service.
Finally, with the rapid growth of social media, your customers now can spread the word about your customer service faster than ever via Facebook, Twitter, and others.
What we are talking about here is customer service efficiency, how much value your service adds relative to the price you charge.
For the most innovative small businesses, they're about providing extraordinary customer service.
The direct result was the kind of dehumanizing experiences we complain so much about customer service hell driven by transaction-minded policies and well-intentioned automation.
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Assuming you are more clever about providing stellar customer service and empowering your employees to make that happen I see an opportunity unfolding for a mutually rewarding relationship.
It had failed to serve those customers well in the past, so it put a high priority on making sure that everyday operating decisions in specific geographies about pricing, customer service and fleet management were geared toward providing international travelers with a seamless experience.
That's just about us being true to our vision about being known for customer service, even though it may seem counterintuitive in the short term.
Chinese consumers today are also more progressive than their parents and "have had greater opportunities to travel internationally and are knowledgeable about brands, good customer service and inviting shopping environments, " Mr. Kirwan said.
He spent the next 15 minutes telling me about the Nordstrom philosophy of customer service.
Customer service is about developing products and marketing what customers want and need.
Maybe you spend the best years of your life thinking about how to provide excellent customer service at Walmart, maybe you spend them manipulating derivatives on Wall Street.
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Loan servicing is about transaction-processing, not customer service, points out Guy Cecala of Inside Mortgage Finance, a newsletter.
Since Aceto is passionate about leadership, employee engagement, customer service, and yes, hockey, those topics dominate his latest posts.
One fan, Charlie Miller, complained about what he felt was poor customer service.
Because of their direct contacts with customers, sales people and customer service reps are exposed to a wealth of information about customer concerns every day.
Such as accusing Star Gas of misleading investors about the success of its customer-service operations and a restructuring program in 2002 and 2003, when the firm sold stock in two offerings.
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He jokes about people believing it was just the customer service department calling him.
Boarding passes for the flight did not state a departure gate number however, leading to irritation among some passengers lining up at BA's customer service desk to inquire about the status of the flight.
The first rule of customer service is that for each person who calls in to complain about a product or service, there are nine who do not.
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But what about other productivity black holes like Sales, Customer Service, and Product Development?
Apple took notice and repurposed the messages to be used as data points for internal use, evidenced by a graph charting customer complaints about the ill-fated Internet service, MobileMe.
But indirect costs from unplanned incidental absenteeism including finding replacement workers, paying overtime, filling out additional paperwork, and disruptions to their businesses that might hurt customer service amount to about 3.8% of payroll, Mercer estimated.
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