My friends who study advertising as both a reflection and shaper of cultural norms would not disagree with my impression: We talk aboutthe death of command and control leadership, and praise the rise of a new, more collaborative, breed of leader.
Not only did the counselor ask me detailed questions about my dog's breed, age and playing habits, she went on to patiently answer questions and make innovative suggestions for curbing aggravating housetraining problems.
It seems as if there are signs of life in the telecommunications industry at last, a healthy wave of mergers that will bring about a new breed of smarter, streamlined carriers.