Ambulance officer Peter Whitaker tells Monday's World In Action programme of the effect of non-emergency calls on staff.

BBC: Hoax calls risk lives

"Jeremy was a larger than life character who was much loved and respected by his friends and colleagues, " said, regional ambulance officer, Mark Winter.

BBC: NEWS | UK | Wales | Newly-wed dies in surfing tragedy

Assistant chief ambulance officer John Pooley, who led the service's response this New Year's Eve, said in the early hours demand was extremely high and a lot of the extra calls were because of alcohol-related injuries.

BBC: London New Year's Eve celebrations: Big rise in patients

Ambulance Service Communications Officer John McPoland said the upgrades would ensure staff and patients were protected if there were any difficulties caused by a patient's size or weight.

BBC: Ambulance

Mr Jackson was the chief station officer for the ambulance service at Keswick and Barrow, before working for Hartley's Ice Cream.

BBC: Cumbria shootings: Victim profiles

Eight officers were injured, including a female officer who required medical treatment in an ambulance at the scene.

BBC: Northern Ireland

Officer Sylvia Dimenna, who traveled in the ambulance with the boy and stayed with him at the hospital, said he was very bright and articulate but tired.

NPR: NJ Boy, 4, Found With Dead Mom Was Living On Sugar

Dame Barbara Hakin, the interim chief operating officer for NHS England, said the organisations providing the 111 services, which include ambulance services, private companies and NHS Direct, would face having their contracts revoked if they continued to fall below the expected standards.

BBC: NHS 111 advice line 'still fragile'