Mr Howell said theservice was now looking at how to improve its control rooms "to provide thebest technology, maintain thequality of serviceand deliver this at an affordable price".
Over 25 years my dad and uncle, Louis and Tom Borders, expanded their vision of providing high qualityservice, attention to the customer andthebest technology to book selling.
The two areas in which the most hand waving has been done are the ability to provide a quality telephone product over the best-effort Internet andthe possibility that providing telephone service over IP might be economically feasible.
As increasing numbers of consumers become used to thequality of service offered by thebest web retailers andservice providers, their willingness to accept slum standards in the public sector is coming under strain.