In hybrid form, a private cloud can include data stored on premise or off, with a private Platform-as-a-Service middleware layer managing application data and enforcing data security.
The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.
This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com applicationplatform.