Room attendants told us they felt they had no other option but to use the bathroom towels on occasions.

BBC: Top hotels rooms 'not properly cleaned'

The agency pays the room attendants not according to the hours they work, but the number of rooms they clean within the working day.

BBC: Exploitation of workers at top hotels

They didn't have a lot of services -- limited restaurant menu, no bellman, no room service, no parking attendants -- but it was a low price for a great room.

CNN: Marriott mogul on 55 years of change in the hotel business