While I know how to forecast and operate a service company like the back of my hand, modeling a hybrid company that provides both service and software is another story.

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Business plan and projections in hand, I went back to one of my lead investors, JM, an old family friend who runs a hedge fund.

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Her hand feels icy and slim, and she slides it back out of my grip almost immediately.

NEWYORKER: Indianapolis (Highway 74)