Modeled after the information and e-commerce transactions available on the Web, the latest in information technology starts with a telephone number that you'll be able to dial to reach a computer that hears and guides your requests and answers them using voice-recognition technology.

CNN: Graphic

Sure, they pointed out the tricky setup (routers need to be powered on and off in the proper order), but all said that with the aid of telephone-based customer support, problems were solved .

FORBES: (Updated) Review: netTALK Duo Underwhelms on Voice Quality

Further you may be faced with a pile of paper that will land on your mat, from the local authority in advance of a telephone adjudication with a solicitor (always the best choice rather than simply having the thing dealt with by exchange of correspondence, though you have the choice).

BBC: Parking - Your Thoughts