The idea behind this system is to make biometrics recognition easier and mobile.

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Nina is significant because it is the first virtual assistant customer service app to incorporate both speech recognition and voice biometrics into a single integrated solution.

ENGADGET: Voice assistant 'Nina' lets any app obey commands, makes speech your password

Face recognition technology is just one example of "biometrics, " the process of identifying people through physical characteristics.

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Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.

ENGADGET: Voice assistant 'Nina' lets any app obey commands, makes speech your password