As media becomes an increasing part of every-day life and as we make progress in bridging the digital divide, media literacy is becoming increasingly important.

UNESCO: Media Literacy

What is true for the United States and Europe also holds true for countries such as Mexico: Technological progress in the mobile telephony market has led to unprecedented access to information and services, reduction in consumer cost and has lifted millions of people of people out of poverty, bridging the digital divide.

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Instead, their customer service agents spend most of their time bridging a digital divide between the consumer and those back-end systems only the agents can reach.

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