The CS40 enables an all-encompassing businessprocesstransformation for mobile workforces in pre-sales, merchandising, field service, long haul and truck load transportation.
Eventually, however, wider awareness enables some processes to be radically transformed for the better. (For more about this, see the big idea on Social Media and BusinessProcessTransformation at CITO Research.) Note that an intelligent activity stream filter is key to making this work, and we do not have one yet.
Salesforce.com saw that Scrum involved not just the adoption of a new businessprocess, but rather as a fundamental transformation of the way work was managed in the company.