By providing the call center with a name, address, even the 9-digits of a social security number and the targeted account number, the criminal is able to reset a 4-to-6-digit ATM or Credit Card PIN.

FORBES: Cybercriminals Phone It In

Blacks prefer to address him more formally, while whites prefer to call him by his first name, (a sign of disrespect in black church culture), Woo says.

CNN: Why many Americans prefer their Sundays segregated

He will also call for state-of-the-art debriefing procedures run by counsellors to address the emotional reactions of staff to incidents.

BBC: Ambulance staff hit by trauma

In my case, from the first call that they were cancelling my installation visit until the 6 days spent by VZ restoring my static IP address, I also spent two days with no phone service on two phone lines and two different days without service on the other two lines.

FORBES: Everybody Loves Verizon Except Its Customers