AA, Canadian Airlines, Cathay Pacific and Qantas.
ECONOMIST: Ayling��s failings
U.S. airlines that frequently use Canadian airspace for trips to and from Europe and Asia are making use of the texting technology.
WSJ: Texting While Flying: Help for Pilots
Dave Carroll is a Canadian musician who decided to chronicle a real life experience of how his guitar was broken during a trip on United Airlines, and the subsequent reaction from the airline.
FORBES: Seven Signs of a Customer-Focused CEO
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