Her choicest quote is that she found Verizon's answers "unsatisfying and, in some cases, troubling, " noting that customers are already paying "high" monthly fees and suggesting that the public interest isn't being served when someone gets slammed with a three-digit cancellation charge mid-contract.

ENGADGET: FCC commish says Verizon's ETF response is 'unsatisfying and, in some cases, troubling'