However, these applications are then manually printed out, rescanned and entered into an outdated case management system.

WHITEHOUSE: "Doing What Works" Transcript

Believe it or not, in our patent office -- now, this is embarrassing -- this is an institution responsible for protecting and promoting innovation -- our patent office receives more than 80 percent of patent applications electronically, then manually prints them out, scans them, and enters them into an outdated case management system.

WHITEHOUSE: Forum on Modernizing Government: Opening Session

Mr. Mueller accelerated plans to replace the unwieldy case-management system with new software.

WSJ: FBI Files Go Digital, After Delays and Cost Overruns

Cincinnati Children's is a rare case in the U.S. health care system of what happens when factory-style operations management conquers the improvisational and often sloppy delivery of care in hospitals.

FORBES: Magazine Article