But Maeve Bell of the Northern Ireland Consumer Council said it was astonishing to blame consumers.
Joan Whiteside of the General Consumer Council said it was deeply disturbed by the results.
Lindsey Kearton, senior policy officer at the Welsh Consumer Council, is supportive of new measures.
She added that Phoenix Gas supported the General Consumer Council's call for government action.
BBC: NEWS | UK | Northern Ireland | Gas users face major price rise
The Consumer Council said it was "unacceptable" that there were still problems with accounts.
The Consumer Council said it would continue to monitor that customers' accounts are back up to speed.
The Consumer Council has advised those affected to persist with their bank rather than turning to loan companies.
The Consumer Council said Translink had informed them of the increases but "meaningful consultation" had not taken place.
The Welsh Consumer Council is a body which aims to represent users of goods and services in Wales.
BBC: NEWS | UK | Wales | Mid | Praise for town's 'green' residents
The chief executive of the Consumer Council said the announcement was "good news".
Britain's National Consumer Council said online shoppers were nervous about releasing credit card and personal details on the Web.
"The Consumer Council is very concerned by passengers' increasing view that Translink services do not offer value for money, " he said.
"In 2008 Phoenix customers suffered from significant increases on their bills, which caused the Consumer Council serious concern, " said Antoinette McKeown.
The department said Mr Murphy wanted to hold further talks with the Consumer Council "before any proposals are finalised and implemented".
The Consumer Council for Water has expressed concern about how levels will be maintained alongside future housing developments across the region.
The convenience of online shopping has made it particularly popular in rural areas of mid and west Wales, said the consumer council.
The report, which reviewed the energy industry as a whole, was commissioned by the Consumer Council and was produced by Lord Whitty.
The Consumer Council for Water said Southern Water also had an "unacceptable" number of sewerage service complaints which were not immediately resolved.
The Consumer Council's Eleanor Gill said she hoped any price reduction would be passed on to the consumer as quickly as possible.
Antoinette McKeown from the Consumer Council welcomed the return to normal service.
However, the Consumer Council for Water, a watchdog which represents customers, suggested that this inflation link had allowed companies to make excessive returns.
"Today's White Paper is a step forward in what needs to be an ongoing discussion, " said Alan Walker of Northern Ireland's General Consumer Council.
BBC: NEWS | UK | Northern Ireland | Late night Belfast flights plan
Meanwhile, the Consumer Council has advised Ulster Bank customers not to use high interest loan companies to borrow money while the bank clears its backlog.
The Consumer Council's Aodhan O'Donnell said there was room for improvement.
Hong Kong's consumer council has received information on cartels in three industries (which it prefers not to name), but it has no mandate to investigate.
In Hong Kong, for instance, a consumer council (financed mostly by the government) tries to keep an eye on suspicious industries, ranging from textbooks to chickens.
Meanwhile, the Assembly Finance Committee, following a recommendation from the Consumer Council, is to call for an inquiry into the high cost of insurance in Northern Ireland.
The Consumer Council for Water (CC Water), an independent body representing the interests of consumers, warns that it is low income customers that are really feeling the pinch.
Antoinette McKeown of the Consumer Council said they had met the bank two weeks ago and were assured that plans for customers were at an advanced stage then.
The Consumer Council for Water South West (CCWater South West) said the rebate was good for customer relations, but consumers were still paying a "disproportionate" price for water services.
BBC: Water customers have not been given a rebate since 1998
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