Additionally, this restructuring helps us reduce costs and streamline the organization as a continuation of the activities we began earlier this year.

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To appreciate the costs of inadequate coordination, consider the case of Airbus, where, for historical reasons, different parts of the organization long did things their own way.

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However the finance organization typically finds it difficult to justify maintenance costs of the millions of lines of legacy code (read past).

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Costs slip through the cracks, and an organization never gets a holistic view of its expenses.

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The announcement comes about six years after anonymous donors gained national attention for creating Kalamazoo Promise, an organization that covers tuition costs at state colleges and universities for graduates of Kalamazoo public high schools.

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This reminds us of what every service organization and retailer should keep in mind: a smile costs nothing.

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