Consumer Marketing, Customer care, Social Commerce on the consumer engagement side and knowledge management, policy management, employee onboarding, employee networking and profile manager on the enterprise collaboration side are some of the business ready applications you might want to consider before making a decision.

FORBES: InfosysVoice: Choosing an enterprise-class, business-ready social media platform

Oracle has many overlapping and competing assets for CRM and customer service as well as for point solutions (ex email, chat, knowledge management).

FORBES: Connect

The acquisition of InQuira provides Oracle with a complete knowledge-management suite, integrated with self-service support, online customer forums and agent-assisted CRM.

FORBES: Oracle Rolls To $37 With Push From InQuira