Banks can no longer afford to ignore the issue of broken trust and disappearing customer loyalty.
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When I canceled the remaining 11 months of service, the customer loyalty representative asked me why.
This year Sears ranked 7th, or last place, in our Customer Loyalty Engagement Index.
In other words, the lunch was also a clever way to help boost customer loyalty.
Brands are the tools with which companies seek to build and retain customer loyalty.
How can a retailer optimize the level of reassurance and perhaps earn a little customer loyalty?
We announced the results of our 17th annual Customer Loyalty Engagement Index (CLEI) this week.
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But retailers run loss leaders all the time to drive traffic and instill customer loyalty.
The result of all this care and attention to detail is much greater customer loyalty.
When it comes to smartphones, Blackberry used to rank high on our Customer Loyalty Engagement Index.
Any ordinary shopkeeper could see that this scheme is not a good way to build customer loyalty.
We stopped measuring them as a Retail Category in our annual Customer Loyalty Engagement Index last year.
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Cost savings, customer loyalty and sustainability all argue strongly in favor of active corporate energy and sustainability strategies.
As for companies, they can build a recurring revenue stream and focus on ways to build customer loyalty.
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Customer loyalty: the company has added over 8 million members to its loyalty program since launching in October.
In addition, the exclusivity that private labels provide generates customer loyalty, especially among more upscale middle class consumers.
That fact was confirmed by findings from the Brand Keys 17th annual 2013 Customer Loyalty Engagement Index (CLEI).
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Experts in customer loyalty have a new maxim: delivering exceptional customer care starts from the inside out.
Samsung, as one of many Android phone makers, doesn't have the level of customer loyalty that Apple does.
The primary risk for Apple (and Apple investors) is that the company becomes complacent and assumes customer loyalty.
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With Wall Street sated and the government paralyzed, only the issue of customer loyalty remains a potential pain point.
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For service organizations, a delay of a few seconds can mean the difference between deepening customer loyalty and abandonment.
In the era of VoIP, Google has the brand, reach, brains, customer loyalty and market cap to disrupt telecom.
Apply the same logic to customer loyalty programs like frequent flier miles, credit card rewards and online club accounts.
After I had several discussions with a variety of Verizon representatives, the customer loyalty person suggested an unusual solution.
"Too much sameness, " is how Jupiter analyst Patti Freeman Evans sums up the enormous and still-growing customer loyalty landscape.
In his frenzied business, where customer loyalty can turn on a knife-edge, you've got to keep selling, selling, selling.
The best retailers gain customer loyalty by providing both good value and a valued service to its best customers.
The company also achieved an impressive improvement in the area of customer loyalty.
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Nevertheless, Mercury continues to enjoy great customer loyalty and high free cash flow.
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