In 1999, it typically cost a several million dollars and several months to implement new business software like a Customer Relationship Managementsystem from Oracle.
Anyone with a good customer relationship or contact managementsystem will likely want to bring their contacts and calendar down to their device to look at offline.
Before Yesware, sales people would get hectored by their bosses to type into the corporate Customer Relationship Management (CRM) system the status of their sales calls.
This experience taught me what it feels like when a small business owner is looking for the right hosted Customer Relationship Management (CRM) system for his business.
The inspection report also highlighted the need for the PSNI to make customer service central to the work of all staff by ensuring "it became embedded in its performance management and development system".