EricSchmidtEric Schmidt's Google has topped the Asian nation's home-grown Baidu--at least, in a customer satisfaction survey run by Keynote Systems.
Amazon scored 86 - the top score - on the American Customer Satisfaction Index (ACSI), and 89 on the ForeSee customer satisfaction survey - the highest ever attained by a retailer.
ENGADGET: Amazon announces $119 Kindle Paperwhite with illuminated, capacitive touch display
Business class passengers on El Al Israel Airlines and French carrier Open Skies are given an iPad to watch movies or listen to music, and Swiss regional carrier Skywork uses them for its in-flight customer satisfaction survey.
Customs and Border Protection, which has developed programs in recent years to speed entry for trusted travelers who undergo prior screening, interviewed more than 25, 000 travelers at U.S. airports in July and August 2012 for its second customer satisfaction survey.
Eric Schmidt 's Google (nasdaq: GOOG - news - people ) has topped the Asian nation's home-grown Baidu (nasdaq: BIDU - news - people )--at least, in a customer satisfaction survey run by Keynote Systems (nasdaq: KEYN - news - people ).
South West Trains said it had launched a joint 10-point plan with Network Rail to tackle the drop in performance and fall in customer satisfaction in response to the survey.
The iPhone 4S has also scored higher on customer satisfaction front according to a survey with 77% of the owners said that they are very satisfied with iPhone 4S compared to 72% of the iPhone 4 owners ( iPhone 4S Beats iPhone 4 in Customer Survey, Augurs Well for Holiday Sales).
More than half of train companies have a customer satisfaction score of 50% or lower, a survey by the consumer group Which? has found.
After I posted about Pinterest yesterday and how that tool is enabling new levels of customer understanding, I had a conversation with Erik Koto, CEO of QuestionPro, which offers an online survey tool that is used for customer satisfaction surveys.
In surveys of customer satisfaction, "EMC has the highest ratings we've ever seen--in any customer survey, for any company, ever, " says Carl Howe, a researcher at Forrester Research.
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