Bradley, a former customer service manager, had a folksy gift basket business.

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However, the wise customer service manager knows that it is fatal to disregard to the complainers because they are only the minority.

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Bradley, a former customer service manager, had a folksy gift-basket business.

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Customer Service manager Jill Speicher recently blogged about a visit to Zappos, claiming it was the most exciting part of her trip to Las Vegas.

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The retired customer-service manager reads the Orange County Register.

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"It does cost a lot if you want to do the right thing by them, " says Ms. Oliver, a 38-year-old customer-service manager, who says she is still paying off the credit-card bills.

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Consumers who have a problem returning a gift, should first contact the store manager or customer service department of the retailer.

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"I think I have passwords for over 47 different applications both internal and external that I access, and I've acquired those IDs and passwords over several years, " says Wayne Grimes, manager of customer care operations for the U.S. Postal Service.

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She once caught a customer-service representative leaning against a wall attempting to eavesdrop on her conversation with a plant manager.

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General Mills used SAP CRM 7.0 along with the Sybase Unwired Platform (SUP) in its deployment, which enabled 200 bakery and food service salespeople to access customer data in the field using their iPads, said Kerry Gustafson, the IS manager at General Mills in charge of the CRM rollout.

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