In reality, according to what the SEC found, Dell's ability to meet Wall Street's earnings estimates for 20 straight quarters had little to do with the company's superior strategy, customervalueproposition, products, or operating efficiencies.
Collected through a market research exercise, top-down Net Promoter scores can give you insight into which elements of your valueproposition or delivery offer the greatest opportunity for impacting customer loyalty, revenue growth and profitability.