Would you rather check in at your hotel at a kiosk, or with a front desk clerk?
The desk clerk is heading straight for me across the lobby, with her laminated nametag pinned to her chest and an apologetic face.
The desk clerk later told me that, over the next several hours, he must have turned away another 200 people from the San Diego area.
Few things can hurt a brand's word-of-mouth like a rude hotel desk clerk, a high-pressure stockbroker or a perpetually late airline with unsympathetic flight attendants.
At the Four Seasons, a front desk clerk confirmed the influx.
Their marriage was thrust into the spotlight when the desk clerk at a Vail-area resort hotel told police that Kobe Bryant had sexually assaulted her in 2003.
But if his occupancy is more than 40%, he's going to schedule a desk clerk: his time would be better spent doing some sales calls or a property improvement project.
If I know in advance, for whatever strange reason, that we won't rent any rooms next Thursday, I don't need a desk clerk on duty next Thursday: I'll be there and tend the front desk myself.
Despite wanting to just crawl into bed and crash after the 10-hour overnight flight, I returned to the front desk and told the clerk that the room was not acceptable.
For the 18 to 44 bracket, 36% said they would favour an automated kiosk over a clerk at the front desk, whereas only 19% of those aged 45 and older said the same.
Setting off with empty stomachs, my boyfriend and I asked the front desk at our hotel for directions, but the clerk raised her eyebrows in alarm.
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