However, the same customer most likely was on the Facebook page, and before that did a Google search, clicked on an ad, maybe interacted through an e-book reader or tablet.

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Among Americans who read e-books, those under 30 are more likely to read them on a cell phone, at 41 percent, or on a computer (55 percent) than on an e-book reader (23 percent) or tablet (16 percent).

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Can Barnes and Noble or Sony really take a bite out of the e-book reader market by dethroning the iPad or the Kindle?

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Currently 28% of Americans age 18 and older own at least one tablet or an e-book reader.

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My second book, Success as a Mediator for Dummies, also available for your e-reader or in paperback, explains how to mediate disputes in the workplace or your family.

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