Executives talk about employee empowerment, the need for innovation, the importance of social media and new business models.

FORBES: Make Your Workers Happy: Let Them Use Their Own Devices

These surveys measure all manner of working conditions from facilities and job tasks to management style and employee empowerment.

FORBES: Motivation By Mouth: Does Free Food Make For A Happier Workplace?

In Bali, we faced a real challenge with instilling an attitude of employee empowerment, essential in our total-quality approach to business.

CNN: Paths to Top Service

Such companies must understand how intrinsically Western business principles, such as employee empowerment, translate to different Asian cultures steeped in distinct traditions and entrenched business practices.

CNN: Paths to Top Service

The answer has ramifications that affect customer-facing operations throughout a company: requiring a different blend of skills, greater levels of employee empowerment and shifting organizational structures as enterprises go social.

FORBES: Written by Alex Dayon

Through multi-tasked roles and employee empowerment, job satisfaction increased.

CNN: Paths to Top Service

My colleague, Kerry Bodine, co-author of the book Outside-In: The Power Of Putting Customers At The Center Of Your Business and an expert in customer experience published a blog post in November 2012 that talked about the importance of employee empowerment and the need to design the employee experience in the same way that you design the customer experience.

FORBES: Measuring Workforce Experience

Business sustainability is in essence a useless catchphrase, said Dunn, unless employee engagement and empowerment is factored in.

FORBES: How Best Buy's CEO Uses Social Media to Push CSR