Detailed migration plans should be created and support requirements estimated, as tight coordination is essential to ensure no interruption in service while transitioning from the incumbent provider, then reinforced to account for the unpredictability inherent with such a complex set of interdependent events.

FORBES: Irreconcilable Differences: When To End An Outsourcing Deal

Chief executive Imelda Redmond said emergency support was "essential for carers' health and wellbeing" and said the helpline service would make more people aware of "crucial" information.

BBC: NEWS | UK | ?33m carer-support plan unveiled