"Banks had a better performance year in 2012 but their improved core profits were eaten up by fines and other exceptionalitems, leaving them down on 2011, " said Bill Michael of KPMG.
The group chief executive, Roger Lewis, said the Union had taken the decision to pay a number of exceptionalitems, such as accepting that some debts owed to them were unlikely to be paid off.
Morelli shared with Travelwise a few bargaining techniques that have landed her exceptional deals on unique items around the world - from 19th-century apothecary jars in Sicily to a hand-carved walnut armoire in provincial France.