Broughton's compensation is calculated according to a series of comparisons (applied in various ways to the different components of his compensation package) with other British multinationals and also with with similar fast-moving consumer goods companies and other FTSE-100 companies.

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Motivated employees are a great way of delivering what the customer wants, be that service, fast moving consumer goods, innovation, or anything else, and happy customers make employees feel rewarded.

CNN: Who's king -- customer or employee?