The draft bill will also outline detail such as amount of time consumers have to return faulty goods for repair, replacement or refund.

BBC: Finance

All we requested was a simple exchange of the faulty goods for undamaged ones or a partial refund of the price of the damaged items.

BBC: Fergus Muirhead

If you have faulty goods that have a manufacturer's or third-party warranty, for example electrical items, you should be able to claim on this warranty to get a repair or replacement.

BBC: When stores go bust: How to get your money or goods back

Upon calling them again I was told that this was standard procedure in the event of faulty goods and no refund or exchange could go ahead without this visit, despite a previous agent telling me that the pictorial evidence was sufficient to effect this action.

BBC: Fergus Muirhead

However, the goods supplied take months to manufacture and originate from factories that will consider returns only if the goods are faulty.

ECONOMIST: Pakistan's problems

Consumers in rich countries have grown used to the idea that the government takes responsibility for everything from the stability of the banks that take their deposits to the safety of the drugs on sale in the local pharmacy, or their rights to refunds when goods are faulty.

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