Employees would add their name to a whiteboard outside her office and communicate and collaborate with Mayer on a first-come first service basis.

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No appointments are available for the Saturday open house and service will be provided on a first come, first served basis.

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In his interim position paper, Professor Sir George Bain calls for "fundamental reform" of the service and says the first changes should come within the next eight weeks.

BBC: Interim Bain review at a glance

After claiming the first set, where both men had to come back from 0-40 down on the service in a one game, Ljubicic was rock solid in the second.

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