The index was founded at the University of Michigan and gets support from ForeSee for its e-commerce and e-business rankings.

CNN: Google+ trumps Facebook in customer satisfaction

He says he didn't foresee the emergence of free e-mail and storage programs from the likes of Yahoo and Google's Gmail.

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He says he didn't foresee the emergence of free e-mail and storage programs from the likes of Yahoo (nasdaq: YHOO - news - people ) and Google's Gmail.

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