All Mobile Drive Mg products come with a two year warranty and unlimited helpdesk support.

ENGADGET: Freecom gets slim with Mobile Drive Mg portable hard drive, supports USB 3.0 and FireWire 800

Provides second level support to helpdesk and end users in regard to database related issues.

UNESCO: Job title

Having additional logins also leads to additional burdens (and costs) on the helpdesk regarding lost or forgotten passwords.

FORBES: Identity: the Intersection of Cloud, Mobile and Social

The helpdesk operated 24 x 7, but I primarily worked traditional business hours.

FORBES: Backyard Barbecue and Business

And the more reliable goods become, the fewer customers need help and the more redundant (and expensive) the helpdesk seems to be.

ECONOMIST: Face value