What are ten high-performing customer service reps worth as a marketing and brand building investment?

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Hogan also changed the sales philosophy in his group, encouraging reps to court high-level executives at big accounts rather than the managers often relegated to buying hardware.

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Chuang won't know how he is doing with 8.1 until the end of the fiscal quarter--that's when most large deals close in software--but says "the buzz in the field (from sales reps) is extremely high...so is the number of beta customers we're crossing" into actually purchasing the product.

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One of four Baranzelli reps is Regina Lafaire, who has draped fabric samples over everything in Menges' sunroom, even a high chair.

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