All I can hope is that those involved will learn lessons from this tragedy.
BBC: Greater Manchester Police criticised over 999 call death
If I learn what it takes to walk in their shoes, my hope is that I can make their journey a little bit better.
FORBES: Walking a Mile in the Customer's Shoes
This is a brief peek into what I hope will eventually be a more detailed report on this emerging area from which we can all learn a good deal.
FORBES: Constellation Research Group's Maturity Model for Social Business
Frankly, that represents the only route to an England win that I can see and I only hope that Pietersen's men have had the good sense to learn from the object lesson that they have been dealt by an outstanding one-day team.
BBC: Jonathan Agnew column
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