All I can hope is that those involved will learn lessons from this tragedy.

BBC: Greater Manchester Police criticised over 999 call death

If I learn what it takes to walk in their shoes, my hope is that I can make their journey a little bit better.

FORBES: Walking a Mile in the Customer's Shoes

This is a brief peek into what I hope will eventually be a more detailed report on this emerging area from which we can all learn a good deal.

FORBES: Constellation Research Group's Maturity Model for Social Business

Frankly, that represents the only route to an England win that I can see and I only hope that Pietersen's men have had the good sense to learn from the object lesson that they have been dealt by an outstanding one-day team.

BBC: Jonathan Agnew column