So Nardelli "tagged" the Wrangler--meaning engineers had only seven days to identify the root cause and solution.

FORBES: Companies, People, Ideas

In fact, Salnoske, leveraging his skills as an expert in diagnosing problems to identify that the company needed someone who would oversee a broader variety of divisions of the company to get to the root cause of an issue that had been labeled as an operations problem, as he explains at some length herein.

FORBES: CIO-plus Series: Interview with Karl Salnoske, the EVP of Service Delivery and CIO of GXS