Improving customer service is another key initiative, because this is essential for delivering the brand promise.
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Britain's BA and Iberia of Spain have unveiled a new co-operation agreement aimed at cutting costs and improving customer service.
The bank said the bonus was for "substantial progress in making RBS safer, rebuilding performance in many businesses and improving customer service and support".
In order to remain competitive in the retail environment, Best Buy has taken steps to invest in improving customer service experience for its customers.
The strategy builds on several initiatives, including Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, and Executive Order 13576, Delivering an Efficient, Effective, and Accountable Government.
Yet a strategy of closing outlets opened during a period of overexpansion, introducing healthier options and improving customer service got McDonald's out of a very similar crisis a few years back.
The company seems to be getting basics right by improving customer service and going forward, its pay-TV business success will depend upon how it enhances the user experience and gives the term TV Everywhere its true meaning.
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As a result, the workflow has gone from sometimes waiting days to retrieve records that were archived off site, to accessing the same files in two or three seconds -- saving time, creating efficiency and improving customer service, McNeil said.
Livingston said BT was meeting some of the infrastructure costs required for the new communications environment by focusing on improving its customer service.
The price increases may make Dish stock interesting as a play on improving consumer confidence and management attention to customer service.
The research I have done on organizational change clearly shows that programs which are focused on organizations improving their performance in areas such as quality, costs and customer service are rarely successful.
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