But the airline is operating better now, with profits up and new planes and new investments improving service and facilities.
He said the proposed changes were "not about cost-cutting but were about improving service delivery and making better use of resources".
Last month Pep Boys reported that its fiscal-third-quarter net income rose nearly 23% on stronger tire sales and improving service sales.
"People are paying high prices but are not seeing an improving service, I know this is a frustration, " said Mr Lewis.
BBC: Metro rail boss James Lewis admits service 'not improving'
Speaking for the RMT, Bob Crow said that too much focus had been given to station modernisation, rather than improving service quality.
Allowing price coordination on competitive routes would encourage airlines to vie for profitable business by improving service rather than cutting back on it.
As a result, the company determined it needed to receive the right data that would help it better manage healthcare costs while simultaneously improving service and outcomes for the individuals insured under their plans.
But big chains like Safeway and Kroger have raised their share prices sharply over the past year by differentiating themselves from the competition--sprucing up stores, improving service and focusing on a relatively small number of exclusive brands that research shows are most favored by customers.
Since I had built a shared services model within the global IT function, taking millions of dollars out of cost structure while improving service levels around the world, our CEO thought it would make sense to look for opportunities to utilize that same model in other parts of the business.
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The strategy builds on several initiatives, including Executive Order 13571, Streamlining Service Delivery and Improving Customer Service, and Executive Order 13576, Delivering an Efficient, Effective, and Accountable Government.
The collaboration notably focused on improving the service delivery capacity of the Ministry, encouraging cultural entrepreneurship, improving the quality of cultural products and improving the status of artists.
Improving customer service is another key initiative, because this is essential for delivering the brand promise.
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However, an updated report several months later showed the council had taken steps towards improving the service.
It is possible to reduce spending while maintaining and even improving the service given to the public.
Britain's BA and Iberia of Spain have unveiled a new co-operation agreement aimed at cutting costs and improving customer service.
The bank said the bonus was for "substantial progress in making RBS safer, rebuilding performance in many businesses and improving customer service and support".
In order to remain competitive in the retail environment, Best Buy has taken steps to invest in improving customer service experience for its customers.
Deputy Assistant Commissioner Helen Ball said the force launched its Total Victim Care strategy in April 2012 with a renewed focus on improving the service victims of crime receive.
Yet a strategy of closing outlets opened during a period of overexpansion, introducing healthier options and improving customer service got McDonald's out of a very similar crisis a few years back.
In a hard-hitting speech, the head of the OFT said that banks had been dragging their feet over improving their service on matters such as making it easier to switch bank accounts.
The company seems to be getting basics right by improving customer service and going forward, its pay-TV business success will depend upon how it enhances the user experience and gives the term TV Everywhere its true meaning.
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As a result, the workflow has gone from sometimes waiting days to retrieve records that were archived off site, to accessing the same files in two or three seconds -- saving time, creating efficiency and improving customer service, McNeil said.
The watchdog is looking at ways of improving the news service in the former Border TV area.
In October, Education Minister Jane Hutt gave the council until 27 December to produce revised proposals for improving the education service.
Livingston said BT was meeting some of the infrastructure costs required for the new communications environment by focusing on improving its customer service.
He said the party was about improving the health service and education "for all children in all schools, not just for some children in some schools".
BBC: NEWS | UK | UK Politics | Cameron 'won't flinch' on change
Each recipient of the award has demonstrated their innovative approaches to public service and improving communities.
In 1997, for example, improving the National Health Service was the country's priority.
Only 22% of the 7, 500 rail users in the survey felt their service was improving - despite big fare rises last month.
Some of this money will go into improving its wireless broadband service, taking its faster LTE or 4G network to 97% of Americans, it said.
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