I'm not saying it excuses the language, and I sure wish she hadn't put it like that, but if you think it's unforgivable and never shouldhappen, you ought to walk a mile in those UGGs.
Care should not be a lottery, itshould not be that if you are number 49 of 50 patients that you get good quality care but if youhappento be number 50 you don't get good quality care.