Mr. KEVIN JACKSON (Government Contractor and Computer Security Expert): One aspect of cloud computing is actually knowing where information is.

NPR: Will 'Cloud Computing' Work In White House?

Another aspect of training is not just knowing how to use the technology, but to master the technology and find the hidden gems and higher level productivity tools to move from "functionally literate", to knowing the technology so well it's a natural extension of your day-to-day productivity.

BBC: Three missing ingredients of small business technology