The plan was meant to make life easier for people like Bety Bustillo, age 56, and her husband, Luis, 55, two of the more than 20% of Galveston's population who live below the poverty line.

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"We're always looking for ways to make life easier and solve the basic problems people face everyday, " said Drew Houston, CEO and co-founder of Dropbox.

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And it would make life a whole lot easier and safer for the people behind me -- police officers.

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If the same 24-hour, seven-days-a-week availability and convenience, fast delivery, customer focus and personalisation became the norm in the public sector, it would not just make life easier, it would fundamentally change the way that people view government itself.

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