People who work flexibly can have more job satisfaction, be healthier and more productive.

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Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.

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Research has shown that employees whose job requires them to manage their emotions (which, surely, is everyone) are more prone to emotional exhaustion and lower job satisfaction.

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CMInsight's Mr Havard agrees that call centres need to focus more on providing a high degree of motivation and job satisfaction in this repetitive environment.

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According to a study on skills-based volunteering by True Impact, skills-based volunteers are 142% more likely to report job-related skills-gains than traditional volunteers, 47% more likely to report high satisfaction from volunteering than traditional volunteers, and 82% more likely to report that volunteerism generated new recruits for their company versus traditional volunteers.

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Job satisfaction among doctors is alarmingly low (30-40% wish they had done something else, more would warn their children against doing it).

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They experience a higher degree of job satisfaction because they have tools that are great to work with that help them accomplish their daily tasks more easily.

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