To be told by T-Mobile that even if there is some weird glitch in the satellite phone system instituted by the cruise line, that my problem is with THE OTHER CELL-PHONE COMPANY and not T-Mobile, is the height of arrogance and shoddy treatment of their customers.

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That toothpaste review might be worth my name and email address, that business white paper might be as valuable as my name, email, phone, company, and title.

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Comrade Irene, as they called her, is now a chief executive of MTN, South Africa's second biggest mobile phone company, and by my reckoning at least a dollar millionaire.

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"The drivers are not responsible (for maintenance), my company is, " she said by phone.

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