Jobs didn't often pick up the phone to go back and forth with customers, but at least one Apple customer, Scott Steckley, recalls a time when an e-mail to Jobs, explaining how there seemed to be no end in sight to his wait for a computer repair, was met with a phone call.

CNN: Mark Milian,

The much talked about Gesture control offers very marginal benefit on a small screen and as often as not the phone did not pick up the gesture.

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